Supervisory Certificate Series I

In this four-part series, participants will gain an understanding of their role as a supervisor. They will also learn how to apply their newly-learned skills to build a more engaged, productive, and synergistic workplace. ERC's nationally-recognized program employs tools and interactive activities, delivered by high energy and knowledgeable trainers. We encourage teams of two to three people attend together for maximum value.


March 6, 2018
Module 1: Role of the Supervisor

  • Overcoming common supervisory challenges and transitional issues
  • Roles and responsibilities of a supervisor
  • Effective and ineffective supervisory behaviors
  • Balancing tasks and relationships

March 13, 2018
Module 2: Communication Skills

  • Building relationships and rapport
  • Communication with others (listening, sharing viewpoint, clarifying, giving feedback)
  • Non-verbal communication
  • Understanding and adapting to different styles

March 20, 2018
Module 3: Conflict Resolution

  • Defining and identifying conflict
  • Costs and causes of conflict
  • Strategies to manage and resolve conflict
  • Preventing conflict

March 27, 2018
Module 4: Leading and Working in Teams

  • Characteristics of effective teams
  • Stages of team development
  • Leading and managing teams
  • Overcoming team challenges

 

Take a peek inside Supervisory Training at WIRE-Net!

ERC