Supervisory Certificate Series

In this four-part series, participants will learn essentials for management success, practical skills, strategies, and tools that can immediately be put to use back on-the-job. Topics include: managing employee performance, problem solving and decision making, planning and managing the work, and dealing with issues of discrimination, harassment, and employee leaves of absence. ERC's nationally-recognized program is delivered by high energy and knowledgeable trainers. We encourage teams of two to three people attend together for maximum value. There are no prerequisites for this course.


Module 1:
Workplace Planning and Managing

  • Planning
  • Delegation
  • Time management
  • Documentation/administration

Module 2:
Problem Solving and Decision Making

  • Identifying, defining, and analyzing problems
  • Problem solving tools and implementation techniques
  • Decision making strategies
  • Judging alternatives and choosing options

Module 3:
Leading Groups Through Change

  • Dealing with resistance to change
  • Phases of change
  • Guiding others through change
  • Introducing and leading change

Module 4:
Managing Employee Performance

  • Set performance expectations
  • Use a tool that makes giving feedback easy
  • Track and document performance
  • Prepare for and deliver a performance review
  • Use self-appraisals and learning plans

Module 5:
Engaging and Retaining Talent

  • Talent as an organization's critical asset
  • Ways to identify top talent
  • What attracts top talent to an organization
  • Why top talent stays with an organization (and why they leave)
  • The supervisor/top talent relationship
  • Management strategies and tools for engagement and retention (GLUE)